TECHNOLOGY PROGRAM (Program); OFFICE OF THE STATE CHIEF INFORMATION OFFICERGovernor's Recommendations
2022-23
Current Year Budget
2021-22
Difference
DollarsPositionsDollarsPositionsDollarsPositions
$52,075,78579.00$38,268,69040.00$13,807,09539.00
 

 
Policy Area:  INFORMATION TECHNOLOGY
Issue:            INFORMATION TECHNOLOGY PROJECT OVERSIGHT

Justification
Governor's Recommendations 2022-23
The Governor's Budget Recommendation for Fiscal Year 2022-23 includes $2,478,731, of which $1,595,530 is nonrecurring, in Working Capital Trust Fund budget authority to obtain a Customer Relationship Management System and quality assurance tools. The Florida Digital Service is currently responsible for providing project oversight for 11 projects with an estimated spend of at least $1.02 billion in state funds. The department does not have resources that are streamlined and designed to conduct project oversight responsibilities, which limits the ability to provide expected customer service. Current delivery of services is provided through multiple applications, processes, formats, and communications. Currently, agencies submit an email to a designated email account requesting review, which would then be reviewed and routed for approval to both internal and external partners via email. In the event that a project oversight team member is unavailable, other members of the project oversight team do not have access to the email correspondence and current status information. The implementation of a Customer Relationship Management tool will help facilitate better communication and resolve customer needs and fulfill project oversight requirements more efficiently. A Customer Relationship Management tool would allow the agency to submit a waiver request form, which would then allow for a digital solution to automatically route the request to internal and external contacts using logic as approvals were provided. This issue was included in the Division's Legislative Budget Request.